Refund Policy for The Brand Wala
At The Brand Wala, we strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we’re here to help. Our refund policy outlines the terms and conditions for requesting a refund.
1. Eligibility for Refunds:
1.1. To be eligible for a refund, you must meet the following criteria:
- You have purchased the item directly from The Brand Wala website.
- You submit a refund request within [number] days of the purchase date.
- The item is unused, in its original packaging, and in the same condition as when you received it.
1.2. Some products may not be eligible for refunds due to hygiene or safety reasons. These products will be clearly marked as non-refundable on our website.
2. Refund Process:
2.1. To request a refund, please contact our customer service team at contact@thebrandwala.com with your order number and reason for the refund request.
2.2. Our customer service team will review your request and notify you of the approval or rejection of your refund.
2.3. If your refund is approved, we will initiate a refund to your original method of payment. Monday-Friday business days for the refund to be processed and reflected in your account.
3. Return Shipping:
3.1. If your refund request is approved, you may be responsible for return shipping costs unless the item is defective or damaged upon receipt.
3.2. We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Exchanges:
4.1. If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
5. Damaged or Defective Items:
5.1. If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged or defective item. We will arrange for a replacement or refund as soon as possible.
6. Contact Us:
6.1. If you have any questions or concerns about our refund policy, please contact us at contact@thebrandwala.com.
This refund policy was last updated on 11-02-2024.